1. Overview & Agreement to Terms

By accessing our website, placing an order, or using any part of our “Service”, you agree to be bound by this full Terms of Service, all applicable additional policies, rules, and any hyperlinked supplementary terms herein.

These Terms apply to all visitors, browsers, customers, merchants, content contributors, and all other users of this website.
If you do not agree to any part of these terms, you are prohibited from accessing our website and using our services.

We reserve the right to update, amend, modify or replace any section of these Terms at any time without prior individual notice. Changes will take effect immediately upon posting on this page. Your continued use of our website after any revisions are published constitutes full acceptance of all updated terms. Any new features, tools or functions added to our online store shall also be governed by this Terms of Service.

Our online store is operated and hosted on trusted third-party global e-commerce infrastructure to deliver our products and related services to worldwide customers.

2. Eligibility & User Conduct

By agreeing to these Terms, you confirm that you have reached the age of majority in your state, province or country of residence, or you hold legal parental consent to allow any minor dependent to use this website.

You agree:

• You will not use our products or services for any illegal, unauthorized or unlawful purpose

• You will not violate any local, national or international applicable laws, regulations and copyright legislation while using our Service

• You will not transmit any malware, viruses, worms or any destructive malicious code to our website or network

• Any breach or violation of these Terms will result in immediate termination of your access to our service and order eligibility.
3. Intellectual Property Rights

All logos, images, texts, graphics, design elements, product descriptions and content displayed on this website are protected by global copyright, trademark and intellectual property laws.

Unauthorized copying, reproduction, modification, distribution, duplication, resale, exploitation or commercial usage of any content from this site is strictly prohibited without our explicit written prior consent.
4. Order & Product Information

We strive to ensure maximum accuracy of all product pictures, descriptions and technical specifications listed on our store. Minor visual differences caused by individual device display screens, shooting angles or lighting environments will not be regarded as product quality defects.

All orders are subject to product stock and availability. We reserve the right to cancel abnormal, fraudulent, duplicate orders, or orders submitted with incorrect customer information at our sole discretion.

We reserve the right to adjust product pricing, website content, and promotional campaign activities at any time, without prior notice to users.
5. Shipping, Customs & Delivery

We provide worldwide shipping service to most international countries globally.

• Standard estimated delivery time: 7–20 business days

• All quoted delivery times are only estimates, delivery dates are not guaranteed

• We take no responsibility for shipping delays caused by courier operational issues, customs holds, customs congestion, global transit disruptions, or force majeure events

• All import duties, local taxes and customs clearance fees are the sole and full responsibility of the customer/recipient.
6. Returns, Exchanges & Refunds

30-Day Return & Exchange Policy

All unused, unopened items in original resalable packaging are eligible for return or exchange within 30 calendar days after delivery.

• Buyer is responsible for all return shipping costs, unless the item is confirmed defective, damaged, or shipped incorrectly by us

• We reserve the full right to refuse any refund or exchange if the returned item is not in acceptable, resalable condition.
7. Account & Security

When you create an account on our website, you agree to provide truthful, complete and accurate personal information.

You are fully and solely responsible for all activities, orders and actions conducted under your account, as well as the security and confidentiality of your account login password.

Credit card and sensitive payment information is always fully encrypted during all network transfers. Non-private user content may be transferred unencrypted across various networks to conform to technical connection and device adaptation requirements.
8. Service Modification & Limitation of Liability

We reserve the right to refuse service to any person, for any reason, at any time.

Zhejiang Kezu Electrical Appliance Co., Ltd. shall not be liable for any indirect, incidental, special, punitive or consequential damages, losses or injuries arising out of your use of our products or website service.

Our maximum total compensation liability to any customer is strictly limited to the actual total amount you paid for your specific order.
9. Governing Law & Dispute Resolution

These Terms and Conditions shall be governed and interpreted in accordance with the laws of the People’s Republic of China.

Any disputes, claims or legal proceedings arising from this agreement shall be resolved exclusively under the exclusive jurisdiction of our local legal authority.
10. Final General Clauses

Headings used in this agreement are included for readability convenience only, and will not limit or alter the interpretation of any clause within these Terms.

All permissions not expressly granted herein are reserved by Zhejiang Kezu Electrical Appliance Co., Ltd.
Issuing Company: Zhejiang Kezu Electrical Appliance Co., Ltd
Last Updated: May 27, 2026